Become a ServiceNow Power User: Admin & Development Mastery

What you will learn:

ServiceNow Fundamentals
ServiceNow Administration
User and Access Management
ITSM Processes (Incident, Problem, Change, Knowledge)
ServiceNow Development
JavaScript for ServiceNow
Client-Side Scripting (GlideForm, GlideAjax)
Server-Side Scripting (GlideRecord, Business Rules)
UI Development (UI Pages, UI Macros, UI Actions)
Workflow Automation
Flow Designer
Reporting and Dashboards
ServiceNow APIs
Data Management and Import Sets
Scheduled Jobs
Email Notifications
Advanced Reference Qualifiers
Application Development
Best Practices for Admins and Developers
ServiceNow Interview Preparation

Description

Transform your IT career with this in-depth ServiceNow course! Designed for IT professionals of all levels, this program provides comprehensive training in both ServiceNow administration and development. You'll master core administrative tasks, including user management, access control, and incident resolution, while building a strong foundation in ServiceNow scripting, including client scripts, business rules, and UI policies.

Starting with the ServiceNow platform fundamentals, you will progress to advanced topics such as problem and change management, reporting and dashboard creation, and the development of custom applications using ServiceNow Studio and the Application Repository. Learn to leverage the power of Glide APIs to efficiently manage and customize the platform. Through practical exercises, real-world scenarios, and engaging video lectures, you'll gain the practical skills needed to build and administer robust ServiceNow solutions.

This course isn't just theory; it’s hands-on learning from the ground up. You'll build applications, automate processes, and develop the expertise required to become a valuable asset in any IT organization. The comprehensive curriculum covers a wide range of topics, from fundamental administration to advanced development techniques, ensuring you're fully prepared to tackle the challenges of ServiceNow in a real-world setting.

Enroll today and unlock your potential as a ServiceNow expert!

Curriculum

Introduction to ServiceNow

This section lays the groundwork for your ServiceNow journey. You'll start by creating a ServiceNow account and learning user administration, including user interface navigation and mastering essential ServiceNow products. You'll explore core ITSM processes – Incident, Problem, and Change Management – along with Knowledge Management. Deep dives into ServiceNow architecture, table creation, form design, and essential dictionary properties provide a solid foundation for efficient data management. You'll learn to work with table filters, UI Policies, and Data Policies, preparing you for advanced customization. A quiz reinforces key concepts learned throughout the section.

JavaScript Fundamentals for ServiceNow

This module provides the essential JavaScript knowledge needed for ServiceNow development. You will learn commenting, data types, variable declaration, operators, string and array methods, object manipulation, conditional statements, loops, and functions. This foundational knowledge is crucial for building robust ServiceNow scripts.

Client-Side ServiceNow Scripting

Master client-side scripting with this comprehensive section. You will delve into core concepts, such as understanding the client-server model and utilizing essential Glide APIs like GlideUser and GlideForm. You’ll gain practical experience with various client scripts – on-load, on-change, on-submit, and on-cell edit – learning how to create UI Actions and UI Pages, along with UI Macros to improve user experience and streamline workflows. You'll cover GlideAjax to improve the efficiency and responsiveness of your applications.

Server-Side ServiceNow Scripting

This section covers the powerful server-side scripting capabilities of ServiceNow. You'll explore essential APIs like GlideRecord, GlideRecordSecure, GlideAggregate, GlideSystem, and GlideDateTime. You’ll learn to build Business Rules, Scheduled Jobs, and manage system and email notifications. You’ll master advanced topics like Service Level Agreements (SLAs), advanced reference qualifiers, import sets, transform scripts, and access control lists (ACLs). Finally, we cover Script Includes and explore how they improve the efficiency of your server-side scripts.

Catalog Items and Workflow Automation

This module delves into building and managing ServiceNow's self-service capabilities. You'll learn to create and configure catalog items, utilize workflows and approvals to automate processes, work with Record Producers, and utilize the Flow Designer, including creation of flows, actions, and subflows. These techniques facilitate the automation of requests and streamline business processes.

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