Become a Master Product & Service Business Analyst - Diploma Course

This introductory section sets the stage for your learning journey. You'll begin with an orientation to the course structure and a warm welcome from MTF Institute, the renowned global educational and research institute driving innovation in business and technology. This section is a great opportunity to get familiar with the learning platform and the expertise behind your training.

Dive deep into the core functions of a Product & Service Business Analyst. You'll explore the role in detail, understanding its critical responsibilities and how it drives the success of digital products and services. Through engaging lectures, real-world examples, and practical exercises, you'll gain a comprehensive understanding of the key aspects of the role, including: •   **Introduction to the role**: Get a foundational understanding of the Business Analyst's role in the context of product and service development. •   **Role and Functionality of BA**: Explore the day-to-day responsibilities of a Business Analyst, including their crucial role in bridging the gap between technical teams and business stakeholders. •   **Process of Business Analysis, Analysis of Customer Feedback and Testing of Ideas**: Gain a deep understanding of the process involved in analyzing business requirements, gathering customer feedback, and iteratively testing ideas for product and service improvement. •   **Examples from real work**: Learn through practical examples how Business Analysts approach real-world challenges in various industries. See how they leverage their skills to address diverse business needs. •   **Career of BA**: Gain valuable insights into the career trajectory of a Business Analyst, exploring potential career paths, growth opportunities, and the in-demand skills required to succeed in this field. •   **Integrated CJM business analysis**: Discover the importance of the Customer Journey Map (CJM) and how it is used to understand customer interactions with products and services throughout their lifecycle. Learn how to leverage CJM data to improve the customer experience. •   **Focuses of Business Analysis**: Explore the key areas of focus within Business Analysis, including market research, competitive analysis, and user research. Understand how each area contributes to successful product development. •   **Prioritization and value analysis**: Master techniques for effectively prioritizing product features and functionalities based on their value to customers and the business. Learn how to make informed decisions about what to build and when. •   **PnL analysis**: Learn how to conduct comprehensive Profit & Loss analysis to understand the financial implications of product and service development. Use this data to make strategic business decisions. •   **Profit and Loss based Business Analysis**: Apply PnL analysis to real-world scenarios and understand how to use it to assess the profitability of various products and services. Learn how to make informed decisions based on financial data. •   **Process Analysis**: Discover the importance of analyzing and optimizing business processes to streamline operations and improve efficiency. Learn how to identify areas for improvement within product development and delivery processes. •   **Sales and Service Processes Analysis**: Understand how to effectively analyze sales and service processes to identify areas for improvement, enhance customer satisfaction, and drive revenue growth. •   **Omnichannel, CSI**: Explore the concept of Omnichannel customer experience and how it impacts the role of the Business Analyst. Learn about the importance of Customer Satisfaction Index (CSI) and how it is used to measure customer satisfaction. •   **Legislation, InfoSec, Platform Analysis**: Understand the legal and security considerations that influence product development. Learn about relevant legislation, information security best practices, and the process of platform analysis. •   **Best practices, Sales Funnel, Gamification**: Explore proven best practices for conducting successful Business Analysis. Learn how to utilize sales funnels to optimize customer acquisition and retention. Discover the power of gamification to enhance user engagement and drive desired actions. •   **Waiting for your questions**: This section provides an opportunity for you to ask questions and receive expert guidance from the course instructor. •   **Business Requirements preparing**: Gain practical knowledge and skills in crafting clear, concise, and actionable business requirements documents. Learn how to effectively communicate needs to technical teams. •   **System Requirements preparing**: Master the process of translating business requirements into detailed technical specifications for software development. Learn how to create comprehensive system requirements documents. •   **Create a functional and technical design document (Dynamics 365 example)**: Learn how to create detailed functional and technical design documents for product development projects. You'll work through an example using Dynamics 365 to solidify your understanding.

In this concluding section, you'll have the opportunity to engage in interactive activities, solidifying your understanding of the course content. The instructor will guide you through practical exercises and answer any remaining questions you may have. You'll also receive valuable guidance on next steps for your career development as a Business Analyst, including resources and strategies to continue your learning journey.