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Easy Learning with Server Infrastructure - IT Technical Support (Level 3) Guide
IT & Software > Operating Systems & Servers
32 min
£19.99 £12.99
3.7 ★★★★★
6494 students

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Language: English

Master IT Infrastructure Support: Level 3 Crash Course

What you will learn:

  • Day-to-day tasks of an infrastructure technician
  • Hypervisors and their functions
  • Virtual switches and their integration with hypervisors
  • Effective incident management techniques
  • Defining and meeting Recovery Point Objectives (RPOs)
  • Defining and meeting Recovery Time Objectives (RTOs)
  • Data protection strategies and best practices
  • Backup methods (incremental, differential, full, synthetic full)
  • Storage Area Network (SAN) fundamentals
  • Common RAID levels (RAID 0, RAID 1, RAID 5, RAID 6)

Description

Elevate your IT career with our intensive Level 3 Infrastructure Support course. Designed for experienced 2nd-line desktop support technicians, this program bridges the gap to advanced infrastructure roles. We'll cover crucial topics that employers value, focusing on real-world applications and practical skills. Learn the day-to-day tasks of an infrastructure technician, master hypervisors and virtual switches, and become proficient in incident management, RTOs, and RPOs. You'll also gain expertise in threat monitoring, data protection, backup strategies (incremental, differential, full, and synthetic full), SAN storage, and common RAID levels. This course is packed with hands-on exercises and real-world scenarios to solidify your understanding and boost your employability. We don't just teach theory—we prepare you for success in your next role. Whether you're aiming to move internally or advance your career externally, this course provides the technical edge you need to excel. This is not your average IT course. This course assumes a basic IT foundation, such as that gained during 1st line technician training.

Course Highlights:

  • Real-world scenarios and practical exercises
  • Deep dive into Hypervisors, Virtual Switches, and SAN storage
  • Mastering incident management, RTOs, and RPOs
  • Comprehensive coverage of data protection and backup strategies
  • Understanding of RAID levels and their applications
  • Proven strategies for career advancement

Enroll today and take the next step in your IT career!

Curriculum

Introduction

This introductory section sets the stage for the course. The "Making the most of this course" lecture provides valuable tips for maximizing your learning experience. The "Introduction" lecture offers an overview of the course content and structure. Finally, the "Day in the life" lecture offers a glimpse into the daily tasks and responsibilities of a 3rd line infrastructure technician, providing practical context for the subsequent modules.

Hypervisors and Virtual Switches

This section delves into the core concepts of virtualization. The "Hypervisors" lecture explains the function and types of hypervisors, providing a strong foundation for understanding virtualized environments. The "Virtual switches" lecture then explores the crucial role of virtual switches in connecting virtual machines and managing network traffic within a hypervisor environment.

Incident Management, RTOs, and RPOs

This section covers the critical area of incident management. The "Incident management" lecture outlines best practices for handling IT incidents effectively and efficiently. The "Recovery point objectives (RPOs)" lecture explains how to define and meet RPOs for data recovery. The "Recovery time objectives (RTOs)" lecture covers strategies for meeting RTOs and minimizing downtime during recovery processes.

Escalation Processes and Threat Monitoring

This module addresses the importance of efficient escalation and proactive security. "Escalation processes" covers best practices for escalation, ensuring timely resolution of critical issues. "Threat monitoring" teaches you how to identify and respond to potential threats, enhancing the overall security posture.

Replication & SYSVOL

This section covers crucial aspects of data replication and directory services. The "REPADMIN and DCDIAG" lecture introduces essential tools for diagnosing and troubleshooting Active Directory replication issues. The "SYSVOL Folder" lecture explains the role and function of the SYSVOL folder in Active Directory and its importance in group policy management and application deployment.

Data Protection & Backups

This section focuses on fundamental data protection strategies and backup techniques. The "Data protection fundamentals" lecture explores the principles of data protection and its importance in business continuity. The "Backup types" lecture examines different backup methods (incremental, differential, full, and synthetic full) and their respective advantages and disadvantages.

Storage Area Network (SAN) and RAID

This section introduces the concepts of storage area networks and RAID configurations. The "Storage Area Network (SAN)" lecture provides a foundational understanding of SAN technology and its role in data storage. The "RAID & RAID levels" lecture explores various RAID levels (RAID 0, RAID 1, RAID 5, and RAID 6), highlighting their strengths and weaknesses in different contexts.

Bonus Lecture

This section contains an additional lecture that provides extra value and insight, enhancing the overall learning experience.