Master IT Help Desk Skills: A Hands-On Guide to Tech Support

What you will learn:

Active Directory
Windows 10 Troubleshooting
Office 365 Administration
Help Desk Ticketing Systems
Remote Desktop Support
Client Communication
Hardware Troubleshooting
Mobile Device Support
Resume Building
Job Application Strategies

Description

Launch your IT career with our comprehensive help desk training! This course provides in-depth, hands-on experience in essential IT support technologies. You'll master Active Directory, troubleshoot Windows 10, navigate Office 365, and develop crucial communication skills for client interaction. Gain practical expertise in remote access, hardware diagnostics, and ticketing systems. We'll even guide you through resume building, job application strategies, and networking techniques to land your dream IT role.

This course goes beyond theory; you'll work through real-world scenarios, gaining the confidence and skills needed to thrive in a fast-paced IT environment. We cover essential tools like RSAT, provide free resource access for ticketing systems, and equip you to handle diverse challenges, from password resets to mobile device troubleshooting. Master troubleshooting across Windows, Mac, and Android devices.

Whether you're looking to transition into IT or enhance your current skills, this course offers a complete and practical learning path. Benefit from extensive practical exercises and expert guidance to become a highly sought-after IT support professional. Start your journey today!

Curriculum

Introduction

This introductory section sets the stage for your IT support journey. You'll get to know the instructor and learn what the course entails. The "Intro To My Course" lecture provides an overview, setting expectations and outlining the course's value proposition.

Support Fundamentals

This section lays the foundation for your IT support skills. You'll delve into core concepts such as the nature of IT support, learn about setting up your own home lab, explore Active Directory functionality (including how to share folders and unlock accounts/reset passwords), and master the art of effective client communication through phone calls. You'll also learn about and gain access to a free ticketing system and how to remotely access and assist users' machines. You'll further develop your technical skills in Windows 10 troubleshooting and printer issue resolution, ensuring you can handle common helpdesk tasks with confidence.

Office 365 Mastery

This module focuses on the essential Office 365 suite. You’ll learn how to obtain Office 365 for free, understand its core components, manage mailboxes, and resolve common helpdesk issues associated with Office 365. Additionally, you’ll learn how to add an Outlook email account on iOS mobile devices for seamless cross-platform management.

The Tech Professional's Path

This section provides a comprehensive roadmap for career development in IT. Across four parts, you'll gain invaluable insights into building a successful career, including strategies for career progression, overcoming challenges, and understanding industry trends.

Job Search Strategies

This section prepares you for the job market. Learn how to create effective resumes, ace job interviews, identify red flags in job postings, and develop a resilient mindset to handle rejection, crucial for navigating the job search process.

LinkedIn and Networking

Elevate your professional profile and expand your network. This section covers how to optimize your LinkedIn profile and leverage networking events to connect with potential employers and expand your opportunities within the IT and cybersecurity fields.

Conclusion

This final section wraps up the course. It reinforces the crucial IT mindset needed for success and provides concluding remarks to summarize your learning journey. A final exam is included to test your understanding of the material covered throughout the course.

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